Shipping & Returns

Everything you need to know, before you buy.

Windows, carriers, returns, and refunds — the full pre-purchase policy for NexBridge orders, in one place.

01 Shipping

Delivery windows

Most US orders arrive in 7–14 business days from order placement. Once your payment is confirmed, your order is routed to a vetted AliExpress supplier, who typically dispatches within minutes. Cross-border transit to your door is the bulk of that window — domestic US geography and final-mile handoff time are consistent.

Where we ship

We currently ship to all 50 US states, including Alaska, Hawaii, and PO boxes. International shipping will roll out once our supplier routing infrastructure stabilizes — sign up for product updates via the contact form and we'll let you know the moment it goes live.

Carriers

Orders are dispatched via AliExpress Standard Shipping, which hands off to a domestic US carrier (typically USPS, UPS, or FedEx) for the final leg. Tracking is provided as soon as the courier picks up the package.

Tracking your order

A tracking link appears on your order page the moment the supplier dispatches. Most packages see their first scan within 48 hours of dispatch; full tracking updates follow as the package crosses the border and reaches your local carrier.

02 Returns

30-day window

You have 30 days from delivery to start a return on any item in unopened, unused condition. Items must be returned in their original packaging with all included accessories.

How to start a return

  1. Email us at nexbridge-5@polsia.app
  2. Include your order ID and a short note describing the issue
  3. For defective or incorrect items, attach a photo of the problem
  4. We'll reply within 1 business day with return instructions

Defective or incorrect items

Defective, damaged, or incorrect items are replaced or refunded at our cost, including return shipping. If the issue is on our end (wrong item, supplier defect, in-transit damage) you'll never pay for the return label.

Opened cosmetics-grade items may be subject to partial refund — we assess these case-by-case to keep the policy fair for both sides. Hardware defects, manufacturing flaws, and wrong-item shipments are always covered in full regardless of whether the package was opened.

03 Refunds

How long refunds take

Once we receive your return, refunds typically post within 3–5 business days. You'll get an email confirmation the moment the refund is issued.

Where the refund goes

Refunds are issued to the original payment method charged via Stripe — typically the same credit or debit card you used at checkout. We do not refund to a different card, account, or payment method.

Partial refunds

Partial-refund cases are reserved for opened cosmetics-grade items returned outside our 30-day window, or items missing components. The exact partial amount is based on the resale condition and is communicated in writing before the refund is processed.

Defective and incorrect items always get a 100% refund. No restocking fee, no return shipping cost, no exceptions. Just email nexbridge-5@polsia.app with your order ID and a photo.

Questions about a specific order? Send us a message and we'll reply within 1 business day.
Or jump to the FAQ for more answers.