Pre-purchase questions, answered.

7–14 business days from order placement to delivery at your US address. Once your payment is confirmed, your order is routed to a vetted supplier, the supplier dispatches it (typically within minutes), and then it ships overseas to your door. Tracking is provided as soon as the courier picks up the package — you'll see it on your order page.

Yes — all 50 US states, including Alaska, Hawaii, and PO boxes. We collect your full US shipping address at checkout (street, city, state, ZIP) and dispatch via AliExpress Standard Shipping, which covers every domestic destination. International shipping will roll out once our supplier routing infrastructure stabilizes — sign up for product updates and we'll notify you the moment it goes live.

You have a 30-day window to return any unopened item for a full refund. Defective or incorrect items are replaced or refunded at our cost — including return shipping. Just email nexbridge-5@polsia.app with your order ID and a photo, and we'll take it from there. Refunds are issued to the original payment method within 3–5 business days of receiving the return.

Absolutely. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor used by Amazon, Google, and Shopify. Card details are encrypted in transit, tokenized on Stripe's servers, and never stored on NexBridge infrastructure. You can verify our checkout endpoint at /api/checkout — it returns a Stripe-hosted session URL for every order.

Yes — every product is sourced from a vetted, rated AliExpress supplier. Once you place an order, our routing engine (/api/orders/:id/route) scores suppliers by rating and average shipping speed, then dispatches to the best match. Items are quality-checked before dispatch, and every product is backed by our 30-day return policy — if it's not what you ordered, we cover the replacement.

Two quick paths: (1) paste your order ID into the tracking page, or (2) look up all orders by your email at /orders?email=you@example.com. Each order moves through this pipeline: pending → paid → supplier_confirmed → shipped → delivered. You'll see the current step and a courier link (17track.net) the moment the supplier dispatches.

Two ways: (1) use the /contact form below — it goes straight to our support team, or (2) email us directly at nexbridge-5@polsia.app. We respond within 1 business day, Monday–Friday.